Shipping Policy
At American Standard Vape, we're committed to making your shopping experience smooth, straightforward, and reliable. The following Shipping Policy explains how we handle and deliver your orders so you always know what to expect.
Order Processing
The majority of orders, excluding weekends and holidays, are prepared and processed in one to two business days. When order volume is especially high, processing may take a little longer, but we always work to get your order out the door as fast as we can. Should we anticipate any major delay, we'll reach out to you by email or phone to let you know.
Shipping Restrictions
To keep deliveries dependable and trackable, we're unable to ship to P.O. boxes or APO/FPO addresses. We are only able to ship to real street addresses in the United States and its territories.
Tracking Your Order
As soon as your order ships, we'll send you a confirmation email with your tracking information. Please give us up to 24 hours to update and activate the tracking information.
Lost or Damaged Shipments
Every order is meticulously packaged to ensure its safety during transportation. That said, once a package has been handed off to the shipping carrier, American Standard Vape cannot be held responsible for shipments that are lost along the way. If your package goes missing during delivery, we suggest reaching out directly to the carrier to open a claim.
If your order shows up damaged, please hold on to all packaging and the affected items, then contact the carrier to start the claims process.
International Shipping
As of right now, we only ship domestically within the United States. We appreciate your patience and look forward to offering more shipping options down the road.
Thank you for choosing American Standard Vape! We're dedicated to bringing quality products right to your doorstep while keeping your shipping experience easy and dependable.