Refund Policy
Hassle-Free Returns at American Standard Vape
At American Standard Vape, we're proud to bring our customers high-quality products. We also recognize that occasionally a return might be required. Please take a moment to review our refund policy below to keep the process straightforward and easy to understand.
Initiating a Return
To begin a return, just email our customer service team. Our staff is ready to guide you through every step and keep the process running smoothly.
Refund Timeframe
Your satisfaction with your purchase matters to us. If your order doesn't fully meet your expectations, you can start the return process within 7 days of the delivery date. Requests for returns made after this window might not be fulfilled.
Return & Exchange Limitations
To ensure a smooth and fair experience for everyone, please keep in mind the following return conditions:
- One return or exchange may be requested by customers each month.
- Only orders up to $100 qualify for refunds (shipping excluded).
- Orders over $100 are reviewed individually and require approval.
- We do not accept returns based on individual preferences.
Return Process
We typically handle your return request within 1–2 business days of receiving it. A refund is issued only after our team has approved the return. Before returning any items, a written return authorization must be obtained.
We may ask for product feedback to help us improve the customer experience going forward.
Non-Defective Product Returns
If you wish to return an item that isn't defective, the following conditions must be met:
- The item needs to be unopened and unused.
- The refund will be reduced by a 25% restocking fee.
Product Examination and Returns for Defects
As soon as your order is delivered, we highly recommend that you check it. Returns and exchanges are only accepted for defective products, and they must be reported within seven days of delivery.
- Instead of a refund, opened goods might be eligible for store credit.
- Customers cover return shipping costs unless the problem resulted from our error.
- Returns that don't meet the terms of this policy may be declined.
Lost or Stolen Packages
Even though we make every effort to guarantee a safe delivery, once an order has been marked as delivered, we are not liable for misplaced or pilfered packages. Please contact us if you think your package has been lost or stolen, and we'll try our best to assist you.
Incorrect Shipping Addresses
The following guidelines are applicable when an order is returned to us due to an incorrect address, an unclaimed package, or an undeliverable status:
- To fix the problem, the customer needs to email us.
- Once we receive the returned package, we will issue refunds (less a 25% restocking fee for free shipping orders).
Contact Us
If you have any questions or need help with returns, feel free to reach out to our support team, use our Contact form, or send us an email at support@theamericanstandardvape.com. We're here to make sure you have the best experience with American Standard Vape.