Refund Policy

You have 7 days. Two ways to use them.

1. Changed your mind — return it unopened

If the product is unopened and unused, you can return it for a refund. Contact us within 7 days of delivery to start the return.

• Email support@theamericanstandardvape.com with your order number.
• We'll send you a written return authorization. Please don't ship anything back before you have one.
• Once we receive and check the item, we'll refund the purchase price to your original payment method.
• Return shipping is paid by you.

2. It isn't working — tell us within 7 days

If your device or pod is faulty, contact us within 7 days of delivery and we'll make it right.

• Email us with your order number and a short description of what's happening. A photo or short video helps.
• Some issues are quick to solve, so we may ask you to try one or two things first.
• If the unit is genuinely faulty we'll replace it or refund it, and we cover the return shipping.

What isn't covered

• Opened or used product returned because you didn't like the flavor. Flavor preference is personal and we can't resell an opened pod.
• Damage from misuse, water exposure, drops, or normal wear.
• Items reported more than 7 days after delivery.

How long it takes

We review return requests within 1–2 business days of receiving them. Refunds are issued once the return is approved, and typically appear on your statement within a few business days depending on your bank.

Lost or stolen after delivery

Once a carrier marks an order delivered, we're not able to cover packages that go missing from the delivery location. Contact us anyway — we'll help you work it through with the carrier.

Incorrect or undeliverable addresses

If an order is returned to us because the address was incorrect or incomplete, the package went unclaimed, or the carrier was unable to deliver it, contact us and we'll sort it out.

Once the package is back with us, we'll refund your order less the shipping cost. Shipping is a cost we've already paid to the carrier and can't recover, so it isn't included in the refund. Everything else comes back to you.

To avoid this, please double-check your address at checkout.

Questions

support@theamericanstandardvape.com